Available for LC, LX, EL, SD, and Custom products. For excellent support, Planar recommends the Silver Service which provides an Advanced Exchange and Overnight replacement. In addition to superior technical support, and a standard warranty extension, our Silver service provides next-day replacement products for any defective systems. This service provides immediate response to get you up and running within 24 hours.
Available for LA, LB, LC, LX, EL, SD, PLCD, and Custom products. For basic care, Planar recommends Bronze Service which is an extension of the standard one year warranty. In addition to superior technical support, our Bronze service extends your standard one-year warranty. The service provides basic support to protect you against the costly, unforeseen expenses of repairing an out of warranty display and unknown display downtimes.
| Features | Standard | Bronze | Silver |
|---|---|---|---|
| Service Coverage | Return to Depot | Return to Depot | Advanced Exchange |
| Uptime Guarantee | 10 day | 10 day | Next day |
| Shipping Deadline | N/A | N/A | 2 pm PST |
| 24 x 7 Online Technical Library |  |
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| Unlimited Use of Warranty Service | |
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| Direct Connect | | ||
| Bulk Discounts | | ||
| Shipping | Return shipping | Return shipping | Advance and return |
| Contract Length | 1 year | 3 years | 3 years |
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